RENWEB TECH SUPPORT

SUPPORT REQUEST – LIVE CHAT – Monday-Friday 8:00 a.m. – 5:00 p.m. CST

Chat online with a Tech Support technician in real time

• Access through RenWeb Main Menu > Support Chat OR

• Access through RenWeb Main Menu > Customer Support > Support Chat

Difficulty accessing? If you have difficulty accessing Support Chat during business hours, see the

instructions below for accessing Online Help. Once you have accessed Online Help, type “Firewall” in

the Search box to receive instructions for getting connected.

 

SUPPORT REQUEST – PHONE SUPPORT – Monday-Friday 7:00 a.m. – 6:00 p.m. CST

Request a call back from a Tech Support technician

• Access through RenWeb Main Menu > Customer Support > Phone Support

Please do not request specific times for a call back as these cannot be accommodated.

FREE ONLINE HELP DEMONSTRATION VIDEOS– Anytime

Watch a short instructional video on a particular RenWeb task

• Access through RenWeb Main Menu > Customer Support > Help Demonstration Videos OR

• Access through RenWeb Main Menu > Report Manager > Help Demonstrations (located at

bottom of page)

 

ONLINE HELP– Anytime

Search for particular topics within RenWeb and get answers to your questions

• Access through RenWeb Main Menu > Online Help OR

• Access through RenWeb Main Menu > Customer Support > Online Help

Instructions for accessing RenWeb’s User Forum are located here.

 

ONLINE TRAININGS– See list of classes and dates

Enroll in a RenWeb online class

• Access through RenWeb Main Menu > Customer Support > Online Trainings > RenWeb Online

Classes OR

• Access through www.renweb.com > Support tab > RenWeb Online Classes

 

ONLINE USER MANUALS– Anytime

View a RenWeb Online Manual and get answers to your questions

• Access through RenWeb Main Menu > Report Manager > Category: Training and Documentation

> Report Title: select desired manual > Print

HOTLINE – Monday-Friday 7:00 a.m. – 6:00 p.m. CST

Speak to a Tech Support technician in real time

• 1-866-800-6593

The above information is also provided in step-by-step instructions in the RenWeb Administrative Manual accessed

through RenWeb Main Menu > Report Manager > Category: Training and Documentation > Report Title:

Administrative > Print > Table of Contents: Getting Help.

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Which Program Are You Interested In:
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*Notes: Healthy Lunches and Animal Husbandry are included in our daily school activities*



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