SUPPORT REQUEST ??? LIVE CHAT ??? Monday-Friday 8:00 a.m. ??? 5:00 p.m. CST
Chat online with a Tech Support technician in real time
??? Access through RenWeb Main Menu > Support Chat OR
??? Access through RenWeb Main Menu > Customer Support > Support Chat
Difficulty accessing? If you have difficulty accessing Support Chat during business hours, see the
instructions below for accessing Online Help. Once you have accessed Online Help, type ???Firewall??? in
the Search box to receive instructions for getting connected.
SUPPORT REQUEST ??? PHONE SUPPORT ??? Monday-Friday 7:00 a.m. ??? 6:00 p.m. CST
Request a call back from a Tech Support technician
??? Access through RenWeb Main Menu > Customer Support > Phone Support
Please do not request specific times for a call back as these cannot be accommodated.
FREE ONLINE HELP DEMONSTRATION VIDEOS??? Anytime
Watch a short instructional video on a particular RenWeb task
??? Access through RenWeb Main Menu > Customer Support > Help Demonstration Videos OR
??? Access through RenWeb Main Menu > Report Manager > Help Demonstrations (located at
bottom of page)
ONLINE HELP??? Anytime
Search for particular topics within RenWeb and get answers to your questions
??? Access through RenWeb Main Menu > Online Help OR
??? Access through RenWeb Main Menu > Customer Support > Online Help
Instructions for accessing RenWeb???s User Forum are located here.
ONLINE TRAININGS??? See list of classes and dates
Enroll in a RenWeb online class
??? Access through RenWeb Main Menu > Customer Support > Online Trainings > RenWeb Online
Classes OR
??? Access through www.renweb.com > Support tab > RenWeb Online Classes
ONLINE USER MANUALS??? Anytime
View a RenWeb Online Manual and get answers to your questions
??? Access through RenWeb Main Menu > Report Manager > Category: Training and Documentation
> Report Title: select desired manual > Print
HOTLINE ??? Monday-Friday 7:00 a.m. ??? 6:00 p.m. CST
Speak to a Tech Support technician in real time
??? 1-866-800-6593
The above information is also provided in step-by-step instructions in the RenWeb Administrative Manual accessed
through RenWeb Main Menu > Report Manager > Category: Training and Documentation > Report Title:
Administrative > Print > Table of Contents: Getting Help.
